SHIPPING & RETURN POLICY – JAADU RACING

Last Updated: 25 Sep, 2026

At Jaadu Racing, we want your journey from placing an order to receiving your product to be as smooth as the performance you expect from it.

Here is everything you need to know about shipping, delivery and exchanges.

SHIPPING POLICY

1. Where We Ship

We currently ship across the globe.
For orders placed outside India, international shipping arrangements and applicable shipping charges will apply.

2. Order Processing

Regular orders are generally processed within 1–2 business days after successful payment and order confirmation.
Processing time may vary in certain situations, including customised, semi-customised or made-to-order products.

3. Delivery Timeline

For regular products, the estimated delivery time is generally 5–7 business days, depending on the delivery location. Please note that delivery timelines are estimates and may vary depending on the destination, courier service and other circumstances beyond our control.

4. Customised & Semi-Customised Products

Some Jaadu Racing products are created specifically for you.
For customised and semi-customised products, the overall production and delivery timeline may generally range from 45 to 75 business days, depending on the product, order specifications and production requirements.
The applicable timeline may be communicated at the time of placing your order.
Because these products are created specifically according to your requirements, they are subject to separate cancellation and exchange conditions mentioned in this policy.

5. Shipping Charges

Jaadu Racing provides free shipping within India unless otherwise specified for a particular product or order.
For orders placed outside India, applicable shipping charges will be payable by the customer. Where applicable, shipping charges will be displayed at checkout or communicated before the order is processed.

6. Order Tracking

Once your order has been dispatched, we will provide a tracking number or tracking information through the contact details provided by you. You can use the tracking details to follow your shipment’s journey.

7. Delivery Delays

While we work closely with our logistics partners to ensure timely delivery, Jaadu Racing cannot be held responsible for delays caused by:

  • Courier or logistics partners
  • Natural disasters or calamities
  • Unforeseen transportation disruptions/election restrictions
  • Incorrect or incomplete shipping addresses provided by the customer
  • Other circumstances beyond our reasonable control

Please ensure that your shipping information is complete and accurate when placing your order.

RETURN & EXCHANGE POLICY

At Jaadu Racing, products are carefully checked before they leave our hands.
Our policy is designed to ensure that every exchange is fair and that products returned to us remain in a condition suitable for resale.

1. No General Returns or Refunds

Products purchased from Jaadu Racing cannot generally be returned for a refund.
Where an exchange is permitted, it will be processed only for the same product, subject to the applicable conditions of this policy.

2. Exchange Window

For products eligible for exchange, an exchange request must be submitted within 2 days from the date of delivery.
If an exchange request is not raised within this period, the product will not be eligible for exchange/return or refund. Please note that not every product is eligible for exchange.

3. Condition of the Product

To qualify for an exchange, the product must:

  • Be unused and undamaged
  • Be in its original packaging
  • Have all original tags and accessories intact
  • Have no marks, scratches, stains or signs of use
  • Be returned in the condition in which it was received

Products that do not meet these conditions may be rejected after inspection.

4. How to Request an Exchange

To initiate an exchange, please contact our support team or submit the exchange request through the website, as applicable.
Please keep your order number ready and provide the reason for requesting the exchange.
Once the product is received by us, it will be inspected before an exchange is approved.

5. Exchange Approval

Once we receive the product, our team will inspect its condition.
If the product meets the applicable exchange requirements, the exchange will be approved and processed. If the product does not meet the requirements, the exchange request will be rejected.

6. Return Shipping

Where applicable, return shipping charges may be borne by the customer.
However, where the product received is defective or incorrect due to an error on our part, Jaadu Racing will assess the situation and applicable return shipping arrangements accordingly.

NON-RETURNABLE / NON-EXCHANGEABLE PRODUCTS

The following products are not eligible for return or exchange:

  • Customised products
  • Semi-customised products
  • Used products
  • Products showing signs of wear, damage, scratches or misuse
  • Products that have been washed or altered
  • Products that do not comply with the applicable exchange conditions

Customised and semi-customised products are created specifically according to the customer’s requirements and therefore cannot ordinarily be returned or exchanged.
For more information regarding a particular product’s exchange eligibility, please refer to the product page or contact our team before placing your order.

Jaadu Racing — Made with precision. Created for your journey.