REFUND & CANCELLATION POLICY – JAADU RACING
Last Updated: 25 Sep, 2026
At Jaadu Racing, we believe that clarity is part of a great customer experience.
This policy explains when an order may be cancelled, when a refund may be issued, and when an exchange may be available.
1. Refund Eligibility
A refund may be requested when an order is cancelled before it has been shipped.
Eligible cancellations may be initiated through the website, where the cancellation option is available.
Once an order has been shipped, it cannot be cancelled under this provision. The applicable exchange policy will then apply.
Refund processing time may depend on the payment method and the payment gateway or financial institution involved and can take up to 15-20 working days.
2. Exchange Eligibility
An exchange may be available in the following circumstances, subject to verification and the applicable exchange window:
- The product is defective or damaged on arrival
- The wrong product has been delivered
- A valid exchange request has been approved within the applicable exchange period
An exchange is subject to product eligibility and inspection by Jaadu Racing.
3. Exchange Process
To request an exchange:
- Submit an exchange request through our website within the applicable exchange period.
- Provide your order details and the reason for the exchange.
- If required, send the product back to our registered office as instructed by our team.
- Once received, the product will be inspected by a dedicated Jaadu Racing Team.
- Our team will generally take approximately 3 working days to verify the returned product.
- If the exchange is approved, you will receive confirmation through email/SMS or on your order history within the website.
- Once approved, you may be required to place a new order through your account, which will then be processed according to our standard order-processing timelines.
An exchange will only be processed after the returned product has been successfully verified and approved by our team.
4. Conditions for Exchange
The product must be returned in accordance with our applicable Return & Exchange Policy.
Products may not qualify for exchange if they show:
- Signs of use
- Scratches or marks
- Damage caused after delivery
- Washing or alteration
- Any condition inconsistent with the product being returned unused and in its original condition
Where a product is found to have a manufacturing defect, the matter will be assessed by Jaadu Racing accordingly.
5. Non-Exchangeable Situations
An exchange will not ordinarily be available in the following circumstances:
- Change of mind after the applicable exchange window
- Products returned with scratches, marks or signs of use
- Used or washed products
- Products damaged by the customer and not due to a manufacturing defect
- Customised products
- Semi-customised products
Certain products may have specific exchange conditions mentioned on their respective product pages.
6. Order Cancellation
Orders once placed, may be cancelled before they are processed.
Once an order has been processed, cancellation is no longer available and the applicable exchange policy will apply.
Customised & Semi-Customised Orders
Customised and semi-customised products are created specifically according to your requirements.
Therefore, such orders cannot be cancelled after 24 hours from the date of placing the order and making the payment.
Once this 24-hour period has passed, production arrangements may begin and the order is considered non-cancellable.
7. Refunds vs. Exchanges
For clarity:
Cancellation before shipment: Eligible orders may qualify for a refund.
Product defect / wrong product / approved eligible exchange: An exchange may be provided after verification.
General return or change of mind: A refund is not available, and an exchange for the same product is available only where permitted under this policy.
Customised / semi-customised products: No cancellation after the applicable 24-hour period and no return/exchange, except where otherwise required under applicable law.
8. Contact Us
For refund, cancellation or exchange-related queries, please contact us:
Jaadu Sports Private Limited
Agrawal Bhawan, Ram Gopal Colony,
Near Dali Baba Mandir, Satna,
Madhya Pradesh – 485001, India
Email: [email protected]
Phone: +91 97528 69938 | +91 93011 39998
Jaadu Racing — Where Magic Meets Speed.
